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Return and Refund Policy

Effective Date: 09/23/2023

Thank you for shopping with https://www.wclfashionsoasis.com/ . We value your satisfaction with our products and strive to provide you with the best shopping experience. This Return and Refund Policy outlines our procedures for returns and refunds to ensure a smooth and fair process. By making a purchase on our Website, you agree to comply with this policy.

Returns

We accept returns for the following reasons:

  1. Damaged Products: If you receive a product that is damaged or defective, please contact us within 15 days of receiving your order.

  2. Wrong Item: If you receive the wrong item in your order, please contact us within 15 days of receiving your order.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to wardscreativelearning@yahoo.com with the subject line "Return Request - Order #[Your Order ID]." In the email, please provide the following information:

    • Your full name

    • Order ID

    • Description of the issue (damaged product or wrong item)

    • Clear photos of the damaged product or the wrong item received (if applicable)

  2. Confirmation Email: Once we receive your return request, we will send you an email with instructions on how to proceed with the return, including the return address.

  3. Pack and Ship: Carefully pack the product to be returned in its original packaging (if available) and ship it to the provided return address. You are responsible for the cost of return shipping.

  4. Tracking: We recommend using a trackable shipping method to ensure that your return is received by us. Keep the tracking information for your records.

Refunds

Upon receiving and inspecting the returned product, we will process your refund using the original payment method you used to purchase the product. Please allow up to 10 business days for the refund to be processed.

Non-Refundable Items

Please note that certain items may not be eligible for return and refund, including:

  • Items returned after the 15-day return window has expired.

  • Items that are not in their original condition, are damaged due to misuse, or are missing parts.

  • Items that were not purchased directly from our Website.

Contact Us

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact us at:

Email: wardscreativelearning@yahoo.com

We are here to assist you and ensure your shopping experience with https://www.wclfashionsoasis.com/ is a positive one. Thank you for choosing us!

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